SAFETY & SECURITY

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Need to see a doctor during your stay? Dial 0 or text us below with your name, room number and request.

 Take a few moments to familiarize yourself with the closest emergency exit. A detailed emergency exit map is located on the inside of your room door. In the event of a fire, do not use the elevators.

Need some peace and quiet? If you do not want to be disturbed during your stay, please hang the Do Not Disturb sign on your guest room doorknob. This will ensure that Housekeeping and other Guest Service departments will not disturb you until the sign is removed. Be aware that Housekeeping will not service a room that has a Do Not Disturb sign displayed. For your added safety and security, always use the deadbolt when in your room.

We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our Guests and confirm the condition of the room.

 Safe deposit boxes are available at the Front Desk at no charge. You may prefer the convenience of our complimentary in-room safe for protection of your

valuables. The hotel is not responsible for valuables or cash missing from guest rooms.

ADA: Americans with Disabilities Act

For any questions or complaints regarding the services, amenities, accommodations, or facilities provided to persons with disabilities, please contact the Front Desk Manager.

Food Allergies & Dietary Requirements

For those with special dietary requirements or allergies who may wish to know about the ingredients used, please contact a Restaurant Manager.

 With our location near the equator and a bright island sun, we strongly advise the use of sunscreen to prevent sunburn. We recomend the use of reef-safe sunscreen to protect our fragile marine ecosystem. Reef-safe sunscreen is available for purchase at the lagoon beach desk, Kona Pool desk, and Kohala Essence in the main lobby.

 Use extreme caution when dealing with weather related emergencies. These include flooding, fires, hurricanes, tsunamis, earthquakes and volcanic eruptions. Follow the directions of our hotel management and security or law enforcement. In the event of a weather related emergency, sirens will sound and mobile phones will receive emergency alerts. If asked to move to a safe location, please proceed quickly and calmly, sign-in and wait for further details.

Visit hiltonwaikoloavillage.com/advisories

 We are committed to maintaining a safe and secure work place that is free from discrimination, harassment and any acts of threats of violence. In keeping with this, Hilton has adopted a policy that provides “zero tolerance” for actual or threatened violence against guests, employees, vendors, tenants or visitor by any individual on the hotel property.

Additionally, individuals who willfully damage resort property, create unsafe conditions, or exhibit threatening behavior or acts of violence, will be subject to a Trespass Warning in the second degree for a period of no less than one year or as designated by hotel management. Secondary violation of this warning is punishable by imprisonment for up to thirty days per the Criminal Trespass Act under Hawaii Revised Statutes Section 708-814.