ROOM & HOTEL INFORMATION

 We want your stay to be as undisturbed as possible. Housekeeping service is available upon request, at least 24 hours in advance. To schedule service, please contact the Front Desk. Text +1 808 369 9870.

    Credit card-operated laundry facilities are located on the 1st floor of Ocean Tower and the 4th Floor of Makai.

 In MAKAI, it is located at the stairwell across the hallway from rooms 1314, 2314, 3314, 4314, 5314 and 6314. In Palace Tower, it is located on the lobby level near the elevator.

 To have your luggage delivered to the front drive, please dial 52 from your room at least two hours prior to your room departure.

 Personal safes are offered in every room. In MAKAI rooms, safes are in the bottom drawer under the television. In other rooms and suites, safes are in the closet. To operate, load your items and close the door, then enter a code and press lock. To unlock, enter your code again.

   Available in each tower as follows:

MAKAI - located at the stairwell across the hallway from room x314

Palace Tower- located on the lobby level near the elevator

Ocean Tower - located on the 3rd floor next to 3054 & 3102, and the 4th floor next to 4054 & 4102

   Refill your reusable water containers from the faucet in your room or at various purified water filling stations around the resort:

•  MAKAI on each floor near the ice machine
• Palace Tower on the lobby level near the elevator
• Main Lobby and Lower Lobby near the restrooms
• Kohala Spa near the Fitness Center
• Tennis near the restrooms

 ATM machines are located near the Front Desk in the Main Lobby and at the Kona Pool locker center near Orchid Marketplace.

 8am to 5pm - Monday to Friday

9am to 4pm - Saturday / Closed Sunday

Mail pickup and drop off, copy, fax and document services are available (handling fees apply). 24-hour Internet and computer access with room key. Located along the Museum Walkway near the Main Lobby towards Makai. 

Dial +1 808 886 1234 ext. 2625.

24 Hour access with room key

Weight and cardio workout rooms with an array of fitness equipment. Access with your room key. A selection of fitness classes are available. Located at Kohala Spa in Makai.

All food and groceries deliveries (third party apps like GrubHub, InstaCart or Dominos) will be delivered to the Main Lobby.  The hotel is unable to receive or store any prepared foods and must be collected directly from the driver.  For deliveries via InstaCart, these will be held in storage and can be claimed from valet.  

Delivery to your room may be arranged for a fee.

To place a wake-up call, dial 62 or press the dedicated button on your guest phone and follow the prompts. Wait for confirmation.

 Operation of unmanned aerial 

systems by non-hotel personnel is 

prohibited. To report drone activity, 

please contact Security. 

Dial +1 808 886 1234 ext. 2444.

    6am to 1am

Explore our oceanfront resort by air-conditioned trams. Ride from Makai to Ocean Tower, with stops at the Main Lobby, Convention Center and Palace Tower.

Smoking or vaping is not permitted at guest rooms, balconies, walkways or public areas. View the resort map for designated smoking areas. Room cleaning fees may apply if smoke is detected.

9am to 9pm

Rides to Queens’ Marketplace and Kings’ Shops are $5 per person each way or free for guests included in their resort fee. Pay with cash or credit card. Located at the Main Lobby Valet Drive.

9:30am to 5pm

Tennis or pickle ball in our stadium court. $20 per hour (own equipment) or $25 per hour (with rental equipment). One 30-minute session free included in resort fee.

Dial +1 808 886 2828 to make a reservation. Located at Kohala Spa in Makai.

There is an abundance of wildlife at Waikoloa. To help care for birds, sea turtles and other animals you encounter, please avoid feeding or touching them. This includes the endangered and federally protected Hawaiian Nene goose. Several nene families have made their home around the resort. If you see them, please keep your distance so they can remain undisturbed.

Self-Parking $48 per day, or $8 per hour 

Valet Parking $55 per day

Over 1,800 pieces of artwork from around the Pacific and the world line a mile-long walkway connecting our towers to the Main Lobby.

DAILY: 9am to 5pm - Game Zone  (located at the Kona Pool Checker board.)

Non-denominational Church Service on Sundays at 8:30am

Located at Hale Aloha Chapel